I felt the need to tell everyone about what happened to me during a trip to Florida where we used Jet Blue airlines. It was literally the most unprofessional experience of my life! If you are interested to read about how Jet Blue's agents lied TWICE and caused my husband and I to incur hundreds of dollars in expenses to make up for it, click on the continue reading link below. If you aren't no worries - more gossip to come.

We missed our flight (our fault) due to a timing mix up but still managed to get to the airline with time to spare. The women who was checking us in called ahead to the gate and they gave us the OK since the plane was running late as it was. She then said, "Go and run to get your flight. I will take care of your bags". We thanked her and made the mad dash across JFK. We got through security and had about ten minutes of waiting before we boarded. While boarding, the crew tagged our strollers and on we went. The flight itself was wonderful and everyone was very nice and helpful.
We land and our bags weren't on the flight. Bill goes to talk to the customer service people and they said our bags were placed on a later flight. We asked why and she said it was standard practice. My husband told her that we were not made aware of this and SHE SAYS - "WELL, IT SAYS IN THE MANIFEST THAT YOU SPOKE TO TWO PEOPLE - ONE BEING A MANAGER - AND YOU AGREED TO US DOING THAT". I said WHAT?
The people over at JFK LIED and wrote up this note (which they call a manifest) and said that we confirmed with a manager that it is ok to get our bags placed on a later flight. Now mind you, my son's medicine, and children's food, formula and diapers were all packed. We asked to speak to the person who checked us in to clear it up but she wasn't available. After about 30 minutes, they made us sign a paper asking for our hotel name, room number, cell phone and home address. The Jet Blue people promised to send our bags as soon as they came because (we thought) they finally believed us that we never had that conversation. We were told around 3:30 is when they make the rounds.
3:30, 5:30, 7:30, 9:00 PM - no bags. At this point, I had to take two cabs to two different places to find my son's formula because it is Alimentum and not every place carries it. Set me back about 45 bucks in total. And on top of all of that, the formula itself is about $26. PLUS I had to get food, diapers and wipes for the two of them even though I packed it already. HUNDREDS OF DOLLARS! At around 9, my husband finally calls to check on luggage and they said the luggage has been at the airport since 3:30 and is here for pick up. WE SAY, "BUT WE SIGNED A FORM SAYING YOU WILL DELIVER IT" and Jet Blue calls us a liar again claiming there was no such paperwork on file. Do you understand how crazy that is? The paper we signed was probably just to get us out of the room because we were so angry that they said we agreed to it all. We then realized that they never gave us a copy of anything and we were too frazzled to ask for it. So they win again.
He hangs up and calls the main Jet Blue line asking to speak to the manager where Bill mentions how loyal we have been to the airline and how we constantly speak to the service and kindness of the staff. And do you know what the rep says? Are you sitting down? She said, "SIR, DON'T GO THERE". Where am I? On the streets? What customer service reps says - Don't go there?" At that point all I heard was a big sigh from my husband and the phone hanging up. I asked Bill what happened and he said, she told me not to go there. I think I passed out at that point.
My son had to sleep on the bed since our pack and play was in the airport and at this point he was screaming at the top of his lungs from exhaustion. I put pillows all around him and got Natalie ready for sleep. I hear a THUMP and guess who fell off the bed? My 7 month old son. I mean I wanted that day to end so badly, you have no idea!
SOOOOOOO - my husband had to pay $95 bucks for a round trip taxi to and from the airport to get the bags!! We didn't rent a car because we were on property and didn't need to. Do you understand how much money we spent that day? The entire day was ruined as we couldn't leave because we were waiting for our bags. It was such a nightmare.
I just had to get that out there. Jet Blue was completely unbelievable that day and I can't believe how disrespectful all their agents were. Lying is just not acceptable and especially when children are involved. It's really sad too because my husband got his entire company to use them as their main airline of choice, he travels a LOT (as those of you know who get my newsletter) and swears by their service. I will NEVER use them again. I have a trip booked with them in April and then that is it for me.
My website gets over 6 million page views a month. So hopefully I will save at least one person the trouble of going through this.
UPDATE: From now on I am going to use DON'T GO THERE in my stories because you guys are really making me laugh with the comments about it.
UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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They are giving me $300 in credit but refuse to acknowledge that any lying occurred from their staff. In the end, it was my fault that I arrived late and everything else was a misunderstanding or miscommunication. Whatever... it's behind me. I asked to transfer the credit to my husband's account as he travels for business and will get the most use out of it. Naturally, they declined that request. 
Here is the email in full:
Dear Ms. Sweeney,
I appreciated the opportunity to speak with you today regarding your concerns. On behalf of the JetBlue Corporate Office, we apologize for the frustration you and your family encountered with the delay of your baggage.
We can assure you it was never the intent of our crewmembers to give any incorrect information regarding your baggage. Due to your late arrival to check in for your flight, the crewmembers were doing all they could to speed the process and get you to your originally scheduled flight. Generally speaking, we can offer the two options to our customers in this situation. We can offer to get you on the flight with a voluntary separation of baggage. In this instance we do our best to ship your bags on the next available flight to your destination city. The other option would be to choose a later flight and stay with your bags.
To avoid this situation in the future we strongly suggest that you check in at least 60 minutes prior to departure to allow adequate time to proceed through security and for the baggage to be loaded on the aircraft.
As a gesture of good will for your experience we have issued each of you a JetBlue voucher in the amount of $100 for future JetBlue travel.
-- DearJetBlue@jetblue.com